Free shipping on orders over $35 📦✨
- Notify Salon In about the products you wish to return or exchange, and the reason, by contacting info@salonin.us within 30 calendar days of receiving your order.
- The email should include:
- Full Name
- Order Number
- Product(s)
- Reason for refund or exchange
- Once the request is received, we will review the case. If applicable, we will send a return label, and the product must be shipped within 30 business days once the return is confirmed by Salon In.
- The returned package must include a copy of the invoice.
- The refund will be processed within 5 to 10 business days after receiving the product and validating the bank details. The exchange will be processed within 3 to 7 business days.
Salon In will cover return shipping costs if the package is available for pickup on the first attempt. If the pickup fails due to customer unavailability, the customer will bear additional costs.
- If the customer receives an incorrect or defective product, Salon In will cover the return shipping cost and send a replacement of the same product (subject to availability).
- If the replacement is not available within 5 business days, a full refund will be processed within 5 to 10 business days after receiving the customer's bank account details.
- To qualify for a free return, the product must be unopened, in its original packaging, and with intact labels
If you are not satisfied with your purchase or received the product as a gift, you can exchange it within 30 calendar days of delivery.
- The product must be unused, unopened, and in perfect condition.
- It must retain its original label and packaging.
- The purchase invoice or gift receipt must be provided.
- Sale or clearance items are non-exchangeable, except under warranty.
If a product has a quality issue, Salon In will offer a replacement or refund, covering the return shipping costs.
❌ More than 30 days have passed since delivery.
❌ Improper use of the product.
❌ Exposure to extreme temperatures, affecting its composition.
❌ Direct sun or excessive heat exposure, altering the formula.
❌ Mixing the product with other substances.
❌ Normal wear and tear from prolonged use.
❌ Natural variations in texture or fragrance.
For questions, please contact us at info@salonin.us
If Salon In ships the wrong product, we will cover the return shipping cost and send the correct product at no additional charge.
📩 Contact us at: info@salonin.us
Salon In may modify this notice at any time. Significant changes will be communicated to users through email, website notifications, or both. We encourage users to review this notice periodically to stay informed about how we protect and use your information.
📍 All refunds and exchanges comply with U.S. consumer protection laws, including the FTC Mail Order Rule.
📌 All dispute resolutions will be handled in Florida, in accordance with the American Arbitration Association (AAA) rules.