Free shipping on orders over $35 📦✨
GENERAL
For customer service inquiries, you can email us at info@salonin.us, chat with us on our website, or call us at +1 (786) 969 16 33. Our team is available Monday through Friday from 9 AM to 5 PM ET.
Our team will respond within 24-48 business hours. Please note that our offices are closed on weekends and holidays.
Salon In is located at 8404 NW 90th St Suite 100 Medley, FL 33166, USA.
We are excited to have you join our stylist community. To offer Salon In, please fill out our online request form, and a team member will get in touch with you.
As soon as your order is shipped we will send you a track & trace code by mail.
Keep in mind that it can take up to 48 hours before the track & trace is available.
Can't track your package after 48h? Please email us at info@salonin.us and we will contact the shipping company.
SHOPPING
- Search for your product using the search bar or category menu.
- Once you find your product, click “Add to Cart”.
- When you're ready to complete your purchase, click “Checkout”.
- Enter your shipping details, choose your delivery method, and select your payment method.
- Click “PayNow”, and you're done!
If you have any questions, contact us, and we'll be happy to assist you.
Yes, your purchase is 100% protected!
We accept Visa, MasterCard, American Express, Google Pay, ShopPay, and PayPal.
ORDERS
Go to the “My Orders” section and click “Order Status”.
Report the issue in the “My Orders” section or contact us at info@salonin.us. We'll assist you immediately.
Add additional information about Return & Refund Policy.
After completing your purchase, contact us at info@salonin.us, and we will find the best solution for you.
Exchanges are only accepted for defective products within the allowed time frame. Please refer to our Return & Refund Policy for more details.
If you need to return a product due to quality issues, contact us at info@salonin.us. You can also check our Return & Refund Policy for more details.
You have 30 calendar days from the delivery date to return a product. Please refer to our Return & Refund Policy for more information.
Contact us at info@salonin.us, and we will resolve the issue as soon as possible.
If your order is delayed, contact us at Info@salonin.us, and we will provide you with the status of your delivery. At Salon In, we are committed to delivering orders within the estimated time. However, if there are shipping delays, we will notify the customer and offer the option to:
- Accept the new estimated delivery date and wait for the arrival of the order.
- Cancel the purchase and receive a full refund.
If we do not receive a response within the given time frame, we will assume that you accept the new delivery time.
COUPONS
To apply a discount coupon, enter the code in the corresponding field at checkout. The discount will automatically apply if the coupon is valid.
SHIPPING & CANCELLATIONS
No, we currently only ship within the United States.
PRODUCTS
No, Salon In does not test on animals.
Some Salon In products are hypoallergenic. Please check the product label or contact us for more details.
The expiration date varies by product. Please refer to the packaging for more details.
Some Salon In shampoos contain salt, while others do not. Please refer to the product description for more information.
Yes, Salon In offers products without sulfates and silicones. Please refer to the product labels for more information.
If you have any questions about the products, contact us at: info@salonin.us / +1 (786) 969 16 33